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COVID-19 UPDATE (Temporary Service adjustments / Emergency Situation Surcharge)

1. Temporary Service adjustments 

This information is a high level guide to the main service adjustments for Time Definite International services in the DHL Express Network. As the situation is dynamic, the information is subject to change without notice.

To support successful deliveries, always check that your international customers are still open for business and able to receive DHL Express parcels at this time. 

Please note that if an origin or destination is not listed below, this means there is no adjustment and our network is operating as normal.

Updates to this page will be provided twice a week.



 2. Emergency Situation Surcharge

In the face of the challenges posed by the current global COVID-19 situation, DHL Express is working to maintain a reliable delivery service for you and your customers. We are currently mobilizing our business continuity plans, monitoring and responding to rapidly changing local conditions.

In order to ensure operational continuity and to keep connecting the world with a high-quality service, effective 1st April 2020 we will temporarily and until further notice levy an Emergency Situation Surcharge to all Time Definite International (TDI) shipments.

This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.